Help

If you have problems with the app or the website, please contact us via email at support@bloodpressuredb.com. Please specify which device you are using BloodPressureDB on. If you know, please also provide the operating system and browser (for the web version). Please describe the problem as accurately as possible and also indicate what is visible on the screen (e.g., error messages). Please do not mention any passwords. Please understand that we cannot offer support by phone.

In our Infothek you will also find a lot of knowledge about blood pressure, such as the normal values.

Frequently asked questions and their corresponding answers can be found right here:

FAQ - Frequently Asked Questions

You use BloodPressureDB as an app or in the web version to keep an eye on your blood pressure and have a problem? Below you will find a selection of frequently asked questions and help to resolve the respective issue. If you do not find an answer to your question, please contact our support team via email at support@bloodpressuredb.com.

General Information

1. Glossary
   
   
2. Safety and Warning Information
   
   
3. Compatibility
   
   

Questions about Operation

1. How to
   
   
2. I just signed up. What now?
   
   
3. Tips for using the dials
   
   
4. I can't log in even with a new password. Why?
   
   
5. The app won't start anymore. What can I do?
   
   
6. How do I enter events?
   
   
7. How do I enter additional vital signs (weight, sugar, ...)?
   
   
8. How do I edit or delete data?
   
   
9. My data is not syncing. Why?
   
   
10. What is the median?
    
    
11. What is and how does the Infomail work?
    
    
12. How does the transmission of measurements via Bluetooth work?
    
    
13. How do notifications work?
    
    
14. How does the medication storage work?
    
    
15. What is displayed in the new entry popup?
    
    
16. Help! All data is gone. Where is it?
    
    
17. How do I print the values?
    
    
18. I did not receive a PDF. What should I do?
    
    
19. Can I import or export data?
    
    
20. Data exchange with the Apple Health App
    
    
21. How do I rate the app in the store?
    
    
22. How do I take a screenshot?
    
    

Questions about User Account

1. Guest account or user account? What is the difference?
   
   
2. The confirmation email did not arrive. What should I do?
   
   
3. I forgot my password. What should I do?
   
   
4. How can I save my partner's data?
   
   
5. How can I delete my user account?
   
   
6. How can I transfer the data to another account?
   
   
7. Data transfer to your doctor with the Tele-ID
   
   

Questions about Premium Membership

1. What is the premium membership?
   
   
2. What is the free premium membership?
   
   
3. How can I order the premium membership?
   
   
4. How can I cancel the premium membership?
   
   
5. Why can't I see my premium membership purchased via in-app purchase?
   
   

Medical Questions

1. When and how do I measure correctly?
   
   
2. I have a medical question. Who can I contact?
   
   
3. Notes for the Doctor
   
   

Instructions for Version 7

Download as PDF