Help

If you have problems with the app or the website, please email support@bloodpressuredb.com. Please tell us which device you are using BloodPressureDB on. If you know it, please also include the operating system and the browser (for the web version). Please describe the problem as precisely as possible and tell us what is shown on the screen (for example, any error messages). Please do not include passwords. Please note that we cannot provide phone support.

In our Infothek you will also find a lot of information about blood pressure, for example the normal values.

You can find frequently asked questions and their answers right here:

FAQ - Frequently Asked Questions

Are you using BloodPressureDB as an app or the web version to keep an eye on your blood pressure and having a problem? Below you'll find a selection of frequently asked questions and help to resolve each issue. If you can't find the answer to your question, please email our support team at support@bloodpressuredb.com.

General information

1. Glossary
   
   
2. Safety and warnings
   
   
3. Compatibility
   
   

Using the app

1. How it works
   
   
2. I just signed up. Now what?
   
   
3. Tips for using the dial controls
   
   
4. I still can't log in even with a new password. Why?
   
   
5. The app won't start. What can I do?
   
   
6. How do I enter events?
   
   
7. How do I enter other vitals (weight, blood sugar, ...)?
   
   
8. How do I edit or delete data?
   
   
9. My data isn't syncing. Why?
   
   
10. What is the median?
    
    
11. What is the trend?
    
    
12. What is the Infomail and how does it work?
    
    
13. How does transferring measurements via Bluetooth work?
    
    
14. How do photo and voice input work?
    
    
15. How do notifications work?
    
    
16. How does the medication storage work?
    
    
17. What is shown in the new-entry popup?
    
    
18. Help! All my data is gone. Where is it?
    
    
19. How do I print the values?
    
    
20. How do I send a PDF by email or WhatsApp?
    
    
21. I didn't receive a PDF. What should I do?
    
    
22. Can I import or export data?
    
    
23. Data exchange with the Apple Health app
    
    
24. How do I rate the app in the store?
    
    
25. How do I take a screenshot?
    
    

Account questions

1. Guest account or user account? What's the difference?
   
   
2. I didn't receive the confirmation email. What should I do?
   
   
3. I forgot my password. What should I do?
   
   
4. How can I save my partner's data?
   
   
5. How can I delete my user account?
   
   
6. How can I transfer the data to another account?
   
   
7. Transfer data to your doctor using the Tele-ID
   
   

Questions about Premium membership

1. What is the Premium membership?
   
   
2. What is the free Premium membership?
   
   
3. How do I subscribe to Premium?
   
   
4. How can I cancel the Premium membership?
   
   
5. Why don't I see the Premium membership I bought via in-app purchase?
   
   

Medical questions

1. When and how should I take measurements?
   
   
2. What normal ranges does BloodPressureDB use?
   
   
3. I have a medical question. Who can I contact?
   
   
4. Notes for the doctor