How do I take a screenshot?

Sometimes a picture says more than 1,000 words. For certain problems, our support team may ask you to send a screenshot. Here is a short guide on how to do that.

Android

On Android, taking a screenshot is not the same on all devices. On many devices you need to press and hold the 'Volume Down' button and the 'Power' button at the same time for 12 seconds. On other devices you need to press and hold the 'Home' button and the 'Power' button for 12 seconds.
The screen will then flash white, or you may hear the camera sound, and the whole screen will be saved as a photo in your Photos or Gallery app.

iOS

To take a screenshot with an iPhone, iPad or iPod touch, press and hold the 'Sleep/Wake' button and then immediately press the 'Home' button briefly. The screen will flash and the image will be saved in the Photos app.

Windows

To capture an image of the entire screen, press the 'Print Screen' key (PrtScn) in the top-right of your keyboard. Windows will capture the entire screen and copy it to the clipboard.
If you only want to copy the current window, hold the 'Alt' key and press 'Print Screen'. This will capture only the active window to the clipboard.
To paste the image somewhere, press 'Ctrl' + 'V'. This will insert the most recent clipboard content into your currently open image or document.

Windows Phone

To take a screenshot, press the Power button and the Volume Up button at the same time. If that doesn't work, try the Power button together with the Volume Down button.
The screenshot will be saved in the Photos app, in the Screenshots album.

Mac

To capture the entire screen, press Command () + Shift + 3. The whole screen will be saved as a file on the desktop. The filename will look like: "Screen Shot 2017-01-01 at 12.15.00.png"
If you only want a specific window or part of the screen, press Command () + Shift + 4. Then press the Spacebar and click the window you want to capture, or drag with the mouse to select an area. This will be saved as a file on the desktop in the same format.
To save the screenshot to the clipboard instead of as a file, add the Control key to the shortcut above.
To paste the clipboard image into your open document, press Command () + V